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Shenzhen Shenyan CNC Co., Ltd.


FAQ

FAQ

Is Deep Research a manufacturer or a trading company?

Shenzhen Shenyan CNC Co., Ltd. is a company that integrates industry and trade, with a strong R&D team, the most professional product development technology, and the most advanced mechanical equipment. Deep Research CNC is a high-tech enterprise specializing in motion control systems, industrial automation development, and visual intelligent recognition. Since its establishment in 2012, it has maintained a leading position in the industry and has received strong support and recognition from many major clients in the laser industry, such as DaZu Laser and Jinyun Laser. We are a company that integrates research and development, manufacturing, sales, and service. We have a professional R&D team, a complete service system, and multiple domestic patents, computer software copyrights, and core technologies. The company has successfully developed control systems for metal cutting and non-metal cutting in the laser field, which are widely used in industries such as industrial flexible materials, digital printing, digital labels, leather and shoe materials, clothing and toys, glass carving, etc.

Does Shenzhen Research provide OEM/ODM services?

In the field of customized customer services, our company is equipped with a professional R&D team, whose members have profound industry knowledge and rich product design experience. Not only does it include the design of the product's appearance and optimization of internal functional module configuration, but it also covers multiple aspects such as user-friendly software interface development. Through our OEM/ODM services, you can efficiently bring new products that meet market demand to the market, saving a lot of research and development time and costs, and seizing the opportunity in fierce market competition.

What is the cutting accuracy of the product?

The cutting accuracy of non-metallic laser cutting controllers is affected by various factors. Generally speaking, under ideal conditions, its positioning accuracy can reach 0.001mm. This depends on the motor drive accuracy, control system algorithm, and the mechanical transmission structure used. For example, using high-precision stepper motors or servo motors, combined with advanced motion control algorithms, can effectively reduce motion errors and achieve higher cutting accuracy.

What non-metallic materials are supported for cutting?

It can support cutting of various non-metallic materials, such as acrylic, wood, leather, plastic, fabric, etc. For acrylic materials, smooth cutting edges can be achieved; For wood, effective cutting can be carried out according to different wood densities and textures. Different materials require different laser power and cutting speed settings. For example, when cutting thinner leather (1-2mm thick), the laser power can be set at 30-50W, and the cutting speed is around 3000-5000mm/min; Cutting thicker acrylic sheets (10-20mm) may require a laser power of 100-200W and a speed adjustment of 1000-2000mm/min.

Can the gradient of laser power be controlled?

Yes, many advanced non-metallic laser cutting controllers can achieve gradual changes in laser power. This is very useful for cutting or carving that requires special effects. For example, when making acrylic products with gradient light transmission, the controller can be used to set the laser power in a gradient from high to low, thereby achieving different light transmission effects. This gradient function can be precisely set in the software, adjusting parameters such as the starting power, ending power, distance or angle of the gradient according to design requirements.

How to place an order?

Send the order details to our sales team via email, including product model, quantity, recipient's contact information (including detailed address, phone number, fax number, and email address), notify party, etc. Our sales representative will contact you within 1 business day.

What are the special requirements for laser controllers during transportation?

Laser controllers are precision electronic devices that require protection against vibration and collisions. In terms of packaging, materials with good cushioning properties should be used, such as foam plastics, air cushion films, etc. The internal packaging should ensure that the controller is securely fixed inside the packaging box to prevent shaking during transportation. At the same time, attention should be paid to moisture prevention, and desiccants can be placed inside the packaging. For sea transportation, it is also necessary to consider preventing seawater corrosion, and packaging materials should have certain waterproof performance.

What are the transportation options available?

Air freight: Fast speed, suitable for urgent orders or situations with high transportation time requirements. But the cost is high, and for products with electronic components such as laser controllers, attention needs to be paid to airline regulations on the transportation of electronic products, such as restrictions on lithium batteries (if the controller has built-in batteries for backup, etc.). Sea freight: relatively low cost, suitable for transporting large quantities of goods. However, the transportation time is relatively long, and during sea transportation, the equipment may be affected by environmental factors such as humidity, temperature changes, and salt spray. Therefore, it is necessary to take proper packaging protection measures. International express delivery: Customers can choose to have the seller make an appointment for express delivery, or provide the buyer's express account for booking.

How to provide after-sales technical support?

Remote support can be provided through the internet. For example, providing technical consultation and troubleshooting guidance to customers through email, instant messaging software, and other means. For some software issues, remote desktop connection and other tools can be used to help customers solve them. In addition, establishing overseas after-sales service centers or collaborating with local agents to provide on-site repair and parts replacement services is also a way. Detailed user manuals and troubleshooting guides can be provided inside the product packaging, including solutions to common problems and repair contact information.